FAQ – Frequently asked questions about the DISCOVERY service
How do allowances work?
Allowances are for one year from the start date of the contract until the next annual renewal date. Publishers can upload and submit files up to their allowance limit. If a publisher exceeds their allowance, they will be charged a fee of £25 per file for exceeding their allowance unless they upgrade to a higher plan.
If a publisher upgrades to a higher plan mid-quarter, a supplementary bill will be generated for the price difference on a pro-rata basis reflecting the remaining period in the quarter. The contract will then renew, unless cancelled, at the higher allowance.
How do territorial restrictions work?
Publishers can set territorial restriction for sample availability where appropriate.
These territorial restrictions can either be submitted as part of your ONIX feed or by configuring availability in the Jellybooks Candy dashboard.
Territorial restrictions are enforced based on the IP address of the user’s device. If the user, as identified by accessing IP address, is located outside the territory in which the book is available, access is blocked. This also applies to users who travel from a country where the book is accessible to one where it is not accessible.